These terms and conditions shall apply to orders placed by a customer (hereinafter referred to as “the Customer”) with a vendor (hereinafter referred to as “the Vendor”) through a multi-vendor platform owned by Property Map Limited trading as www.buythebook.ie (hereinafter referred to as “the Company”). The terms and conditions are, and are deemed to have been, accepted by the Customer and the Vendor once the order has been placed.

1. GENERAL

By using www.buythebook.ie (“the Website”) and placing an order, the Customer and the Vendor agrees to be bound by the terms and conditions set out herein (“the Terms and Conditions”). The Company reserves the right to amend these Terms and Conditions from time to time. The version of the Terms and Conditions that will apply to the Customer’s order will be those on the Website at the time at which the Customer has placed the order.

Please read these Terms and Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or place any orders.

By using the Website, the Customer hereby acknowledges and confirms that the Company operates a multi-vendor platform via the Website. The Company does not sell products directly to the Customer, nor does the Company have any responsibility or involvement in the supply or delivery of any such goods.

When the Customer purchases a product from the Vendor, the Customer and Vendor enter a contract directly for the sale of goods. The Vendor of the respective product shall be obliged to comply with all Sale of Goods and Supply of Services Act regulations applicable together with any e-commerce or distance selling regulations applicable to the sale of the said goods.

The Company does not receive payments for the orders processed on the website. Accordingly, the Company does not issue refunds directly. The Customer must liaise with the Vendor directly with regard to delivery, cancellation and refund for all orders processed on the website.

2. ORDERS
All orders processed through the Website are lodged directly with the Vendors registered with the Company. When a Customer places an order, the Customer enters into a contract with the Vendor directly for the provision of the goods. The Company is not a party to this contract.

When the Customer places an order on the website, the Customer and the Vendor will receive an email confirmation of the order and confirmation of payment for the order.

Once the Vendor has completed the order and shipped the order, the Vendor will update the order status and the Customer will receive an email notification that the order is complete.

If for any reason the Vendor is unable to fulfil an order, they must notify the Customer of the cancellation of the order. If the Vendor has cancelled the order, the Vendor will refund the customer through Stripe and in full within 7 days of the cancellation.

3. PAYMENT AND DELIVERY CHARGES
The prices displayed on the Website are set by the Vendor and include Value Added Tax and other Government taxes or duties. The prices displayed do not include the delivery charge.

The cost of delivery will be calculated based on the pricing set by the Vendor and the Customer delivery address.

The cost for delivery will be calculated when the Customer enters the delivery address at the checkout. The payment processed will include the delivery cost and the payment will be processed using Stripe.

The Customer will receive an email notification once payment for the order has been processed.

4. DELIVERY
The Company does not take any responsibility with delivery of orders processed through the website. If there is a delay with delivery, the Customer must contact the Vendor directly.

The Vendor is solely responsible for delivery and will ensure that orders placed by the Customer are delivered with good care and diligence and will be delivered within 30 days of the order date.

In certain circumstances, delivery may take longer due to unexpected or unforeseen events. In the unlikely event that the delivery time exceeds 30 days, the Customer may cancel the order by notice to the Vendor, and the full amount of the order including any delivery charges will be refunded by the Vendor to the Customer within 7 days of cancellation.

Each Vendor on the website operates an independent delivery system. Accordingly, if the Customer places multiple orders on the Website from multiple Vendors, the deliveries will be made by each Vendor separately and delivery times will vary.

5. CUSTOMER COMPLAINTS
The company recommends that all Customer complaints are submitted to the Vendor directly via the Vendor contact page. In the event of a dispute, the Customer can contact the Company via email to resolve the dispute.

If the Vendor does not respond to a complaint within 7 days, the Customer can contact the Company for assistance to resolve the complaint.

All complaints in relation to cancelled orders and refunds must be first directed by the Customer to the Vendor directly via the Vendor contact page.

6. CUSTOMER REVIEWS

Buy the Book’s default position is not to censor, edit, or delete ratings or reviews by customers. 

However, there are cases where we may take the step of removing a rating or review. Decisions made by Buy the Book around reviews are final and should be respected.

Reviews should reflect the item purchased, not the seller or the ordering process.

Reviews on Buy the Book should be written in English only.

We don’t allow reviews that focus on:

• Sellers and the Customer Service they provide
• Ordering issues and returns

• Shipping packaging
• Product condition and damage
• Shipping cost and speed

• are not directly related to the item;
• are abusive, obscene, threatening, discriminatory, hateful, offensive;
• violate another person or entity’s privacy rights, such as publishing their name, email address, or other identifying or confidential information without their permission;

7. TRUSTPILOT REVIEWS
By entering a review or testimonial for our website on Trustpilot, the Customer and the Vendor grant the Company a royalty free license to use the review in relation to its marketing and advertising including without limitation, in the online store, Website, newsletters, catalogues, email and other customer communications, store materials and other marketing purposes.

8. CANCELLATION AND REFUND
In accordance with statute and regulation, the Customer may cancel or return the order at any time prior to delivery of the order and for a period of 14 days after the delivery of the order.

In the event of cancellation, the Customer must notify the Vendor and return the order to the Vendor no later than 30 days after notifying the Vendor of the cancellation. The cost of returning the order is the responsibility of the Customer.

The Vendor will refund the Customer within 7 days of receiving notice of the cancellation and/or within 7 days of receiving the returned order from the Customer in an acceptable condition.

The Vendor will refund the Customer through Stripe using the same method of payment as used for the initial transaction.

Please note that the Company does not receive payments directly for the orders processed on the website. Accordingly, the Company does not issue refunds directly. The Customer must liaise with the Vendor directly in relation to any queries for cancellation and refund for orders processed.

9. EU REGULATION

The Vendor shall be obliged to provide the following information in accordance with their obligations under EU regulation including e-commerce regulations and regulations in relation to online contracts:

• Description of the goods which the Customer is purchasing
• The vendors trading name and business name
• The traders address and telephone number
• The total price of the goods including taxes
• Any costs associated with the contract including delivery and postal charges
• Arrangements for payment and the timeframe for delivery
• Information on the cancelation period and how to cancel. For the avoidance of doubt, the cancelation of orders will take place via vendor pages
• The total cost of completing the contract

For each order processed on the website, a confirmation email will be sent to the Customer.

10. PERSONAL INFORMATION

The submission of personal information through the website is governed by our Privacy Policy. The Company is fully compliant with GDPR and Data Protection Laws. 

11. ENTIRE AGREEMENT & SEVERANCE
These Terms and Conditions expressly incorporate our privacy policy and terms and conditions of use for our Website. Together they contain the entire understanding and agreement between the Company, the Customer and the Vendor relating to the sale of goods by the Vendor through this Website.

Each of these terms and provisions are separate and severable and enforceable accordingly and if at any time any provision is adjudged by any court or regulatory authority or agency of competent jurisdiction to be void or unenforceable in whole or in part the validity, legality and enforceability of the remaining terms and provisions hereof shall not in any way be affected or impaired thereby.

12. CHANGES TO TERMS OF SERVICE
The most current version of the Terms and Conditions are listed on this page. The company reserves the right, at its sole discretion, to update, change or replace any part of these Terms or Conditions by posting updates and changes to the website. It is the responsibility of the Customer and the Vendor to check the website periodically for changes. The continued use of or access to the website following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

13. GOVERNING LAW
These conditions of sale shall be governed in accordance with the laws of the Republic of Ireland and the exclusive jurisdiction of the courts of Ireland.

14. COMPANY INFORMATION
Name: Property Map Limited trading as www.buythebook.ie
Registered No: 655511
Contact Details: [email protected]